1. Multi national companies had their back room operations here in Philippines. Multinational companies such as Dell, Hewlet-Packard, Motorola, General Motors to name a few had existing contact centers here in the country.
2. Large international financial institution such as JP Morgan Chase Bank and HSBC has chosen Philippines to be their offshore location.
3. Attrition rates in key locations such as Manila and Cebu, are gradually increasing for specific skills and middle managers.
4. The Philippines has a good labor pool that is scalable at low cost. Country’s labor cost is much lower than India, and wage inflation and attrition ratios are lower.
5. The Philippine government is conduit in making the country suitable for outsourcing. Tax incentives and exemptions were given to augment the needs of the industry.
6. Cultural affinity.
7. The Philippines is the third largest English speaking nation in the world. Aside from English spoken language, Filipinos are also knowledgeable when it comes to Spanish language. The country can also serve the Hispanic communities around the world.
8. Philippines have a clear edge over all its offshore contenders due to its high end telecommunications infrastructure. Philippines do not encounter the “last mile” issues exist in India because the massive build up of trans-pacific communication with a significant amount of voice/data communication bandwidth available plus the effort of local telecommunications company in establishing digital connectivity throughout the country.
9. Filipinos were taught to have a neutral accent which is essential in doing business with American customers.
10. Many studies and research done by different international research groups proved that Philippines is the best destination to outsource business because of its people, culture and infrastructure.
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